Defense
Reduction of vehicle quality defects
At the Roanne site, at a time when the first batch of new intervention vehicles is being rolled out, a number of defects are appearing and their basic treatment does not meet the quality expectations of the end customer.
Our mission
- Structuring the action plan definition process: criticality rating system, problem-solving tools.
- Define steering routines and develop cross-functional teamwork.
- Set up and train an action plan manager, the associated monitoring dashboards and the relevant indicators.
Results achieved
- Implementation of a structured system for dealing with any faults encountered.
- Full training of a dedicated action plan pilot.
Customer quotes
A step-by-step collaboration that has won the support of all participants.